But then, the first reports came in. Then a few more. And within weeks of its triumphant launch, the highly anticipated phablet sales were no more.
So, what went wrong and what do you need to know. Here’s a primer (so you can impress your friends).
1. What is wrong with the Samsung Galaxy Note 7?In brief, they can blow up, literally. Due to a potential malfunction related to the charging of the Lithium-ion batteries which power the handset, the device may over charge, over heat and then combust into flames. This may occur even when the phone is off when charging.
2. How many Note 7’s had a problem? How much damage can a Note 7 cause?Though no one knows exactly how many handsets were faulty, we do know that as many as 36 devices burned, exploded or otherwise combusted while charging. The reported damage ranged from mild to severe burns to the body and property damage (including one garage). In short, depending on when and where a faulty handset is changing, the damage can be extensive.
|The Wall Street Journal|
3. How do I know if my Note 7 is faulty, and if yes, what should I do?At this point, it is better to assume that your brand new Note 7 may be faulty. Immediately switch off (power down the device) and don’t turn it on again. Then, return your Note 7 to the retailer for a replacement.
Replacement units have black sticker on the bar code portion of the box. There are changes to the display on the new units too. Per Samsung: The new green battery icon will be visible on: 1) the Status Bar; 2) the Always On Display screen; and 3) the Power Off prompt screen, which can be accessed by long-pressing the power key.